> For the complete documentation index, see [llms.txt](https://docs-fr.docbits.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-fr.docbits.com/end-user-and-partner-section/end-user-section/ressources-and-support/user-support.md).

# Support utilisateur

{% embed url="<https://youtu.be/fQUIrp-qz9c>" %}
DocBits Support Ticket Tutorial: Report Bugs, Attach Files & Get Help Faster
{% endembed %}

### Support Utilisateur <a href="#ikpwh4qbrq82" id="ikpwh4qbrq82"></a>

Si vous rencontrez des difficultés ou si vous avez des questions lors de l'utilisation de DocBits, veuillez consulter ce manuel de l'utilisateur ou contacter notre équipe de support pour obtenir de l'aide. Notre engagement est de fournir une expérience fluide pour tous les utilisateurs. Il vous suffit de cliquer sur le bouton de support dans votre application DocBits et vous pourrez créer un ticket de support.

<figure><img src="/files/9QxuB860wsWN5mzGlNhe" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/pgCk0OkrACIgwAEUtwju" alt=""><figcaption></figcaption></figure>

Vous pouvez également nous contacter via notre page FELLOWPRO:

{% embed url="<https://fellowpro.com/de/fellow/kontakt-fellowpro-ag/>" %}

Dans l'écran de validation, vous pouvez directement créer des tickets pour le document particulier et inclure une capture d'écran du problème. Il vous suffit de cliquer sur le bouton "Créer un ticket", la fenêtre de support s'ouvre et vous pouvez commencer immédiatement.

<figure><img src="/files/rrP4d15KU4crA5sDSDUQ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/45kLh38sZP8rwuw4BtP2" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs-fr.docbits.com/end-user-and-partner-section/end-user-section/ressources-and-support/user-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.